Partner Portal Release July 2022
July 2022
Partner Portal Updates
We kept this month’s release short, choosing to hone in on some important areas for improvement. With these changes, users of the Partner Portal will be sure to enjoy a more intuitive, error-free, and data-rich experience!
Improvements
Cardknox Customer Service Name Change Updated in Tickets Module
With the recent renaming of Cardknox Customer Service to Cardknox Gateway Support, we have changed the name in the Department dropdown menu of the Tickets module. Gateway Support tickets will be routed to the new email address, gatewaysupport@cardknox.com.
New Alphanumeric Data Entry Restrictions
We have added new error messages that will display when users enter data into an MPA that is not permitted or not in the English language. The following fields now have restrictions and error messages:
DBA
Only English alphabet characters are allowed. Entry of non-English letters, such as Hebrew, will prompt an error message to display.
SSN, Amex ESA, and EBT
Only numbers are allowed for these fields. Entry of letters will prompt an error message to display.
DBA
Only English alphabet characters are allowed. Entry of non-English letters, such as Hebrew, will prompt an error message to display.
SSN, Amex ESA, and EBT
Only numbers are allowed for these fields. Entry of letters will prompt an error message to display.
“Amex Entitlement” Section Now More Intuitive
Previously, the Amex Entitlement section gave users the option to opt in by clicking a checkbox next to the words “Amex Entitlement.” This opt-in method wasn’t clear to users, so we have replaced it with two distinct Yes/No checkboxes. Additionally, selection of a checkbox is now required.
EIDS Enrollment Status Added to Account Summary
Users of the Partner Portal can now see if their merchant is enrolled in EIDS (Fiserv’s chargeback management platform) by clicking over to the Account Summary section.
Bug Fixes
Business Legal Name Now Displays Properly
In the Account Overview section, we resolved an issue in which the Business Legal Name data point was not displaying properly.
