Partner Portal Release May 2023
May 2023
Partner Portal Updates
We are pleased to announce the release of the following Partner Portal updates.
Partner Portal Updates
Character Entry Mistakes Will Now Prompt Descriptive Error Messages
Previously, when a user entered invalid characters into a field—or exceeded character limits—and then attempted to save and exit the page, they received a generic error message. Going forward, any character entry mistake will now prompt a descriptive error message that indicates which field needs to be fixed and why. In the case of invalid character entry, this message will read, “[Field Name] contains invalid characters.” If the character limit is exceeded, the message will read, “[Field Name] has exceeded the maximum characters allowed.”
When “Bill Agent” Is Selected as the Payment Schedule, the Merchant Cost Will Now Display $0
When an Agent selected “Bill Agent” from the Payment Schedule dropdown in the past, the Merchant Cost field was still visible. To reflect that the Merchant will not be billed under this payment method, we disabled Merchant Cost field and set it at $0. Moving forward, the Total Cost under this payment method will only reflect the Agent Cost.
Agents Can Now Click to Overwrite Grayed-Out Fields on the MPA/Setup Form
We no longer prefill fields on the MPA/Setup Form with a 0, meaning that users will not have to 1) delete the 0 before entering a new value, or 2) submit the page with 0s in inapplicable fields. Instead, these fields will now display a grayed-out 0, which the user can click on to overwrite.
Users Now Required to Upload Tax Documents When Requesting Exemptions
When users select the “Request Tax Exemption” checkbox on the Setup Form, they will now be required to upload a tax document before they can save and exit the page.
Bug Fixes
Leading Zeroes Now Maintained in the Merchant Cost Field
When ordering equipment, users were previously unable to enter $.015 in the Merchant Cost field. This field automatically removed the leading zero, turning the $.015 fee into a $.15 fee. This bug fix will allow users to keep the leading zero—and the corresponding number entry—in its original format.
New Loading Bar For MFA Sign-In
Because it was unclear that the browser was still loading, some users would repeatedly click the “Confirm Sign-In” button when completing multi-factor authentication (MFA). This would prompt them to receive multiple “Already Confirmed” messages. We added a loading bar on the Confirm Code screen to indicate to the user that sign-in is still in progress.
Users Can Now Select a Custom Date Range on the Tickets Tab
Previously, a bug prevented users from selecting a custom date range on the tickets tab. This has been fixed.
Enhanced Rate Field Can Now Accept and Save Values Other Than 0
When a user selected Bill Back in the Rate Structure dropdown menu, a bug caused the Enhanced Rate field to automatically prefill and save as 0. We’ve updated this field to accept and save other values.
